Distance Sales Agreement

Distance Sales Agreement

1. Parties

This agreement is concluded electronically between the buyer identified in the order summary and Owe Group Dış Ticaret Sanayi Limited Şirketi, whose registered business address is Fenerbahçe Mah. İğrip Sok. No:13 Kadıköy/İstanbul.

2. Definitions

Buyer means the individual or legal entity obtaining goods or services for personal, commercial or professional purposes. Consumer means a buyer acting for purposes outside a trade or profession. Merchant means a buyer acting for commercial or professional purposes.

Seller means Owe Group Dış Ticaret Sanayi Limited Şirketi. Website means the OWE Group corporate website and shop.owegroup.co. TKHK refers to Consumer Protection Law No. 6502, TTK to Turkish Commercial Code No. 6102, and Regulation to the Distance Contracts Regulation.

3. Subject

This agreement determines the parties’ rights and obligations for the sale and delivery of products ordered electronically through the website, with the characteristics and sale prices shown in the order, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

4. Information before ordering

Before accepting the agreement and undertaking payment, the buyer reviews the seller’s identity and contact information, the order steps and tools for correcting input, product characteristics and restrictions, tax-inclusive prices, shipping charges, payment method, delivery arrangements, withdrawal conditions and complaint channels. Statutory consumer withdrawal does not apply to buyers acting commercially or professionally.

The seller is associated with the İstanbul Chamber of Commerce; information about its professional rules is available through www.ito.org.tr and 444 0 486. Privacy, data processing, communications, the parties’ rights and any separately advertised special conditions are explained in the relevant pages.

Displayed prices apply until updated; expressly time-limited offers apply for their stated period. Buyers review the applicable conditions before ordering. Where withdrawal applies, use contrary to instructions or normal technical operation may create responsibility for a resulting loss in value, subject to mandatory consumer rules.

Accepted documents are included with the order confirmation email and remain accessible through the secure order page. The seller may retain the agreement for three years. Complaints can be addressed to the seller, and statutory applications can be made to the relevant consumer arbitration committees or consumer courts.

5. Seller information

Owe Group Dış Ticaret Sanayi Limited Şirketi Fenerbahçe Mah. İğrip Sok. No:13 Kadıköy/İstanbul, Türkiye MERSİS: 0648179609900001 Telephone: +90 533 400 56 11 Email: info@owegroup.co

6. Buyer information

The buyer’s name or business name, contact details, delivery and billing addresses, selected products, quantities, tax-inclusive prices, shipping fee and total are shown at checkout. The order-specific agreement record incorporates those details.

7. Billing

Invoices are issued using the individual or company billing details supplied at checkout and delivered within 3 days to the stated address or electronically.

8. Products and payment

Product descriptions and packaging quantities are displayed on the website. Listed prices are sale prices and remain valid until changed; time-limited prices apply for their stated period.

The buyer’s name or business name, contact details, delivery and billing addresses, selected products, quantities, tax-inclusive prices, shipping fee and total are shown at checkout. The order-specific agreement record incorporates those details.

Payment is made through iyzico in Turkish lira as a single payment. The shop does not store card numbers, expiry dates or security codes. An order is confirmed only after its payment is verified with the payment provider.

9. General provisions

The buyer confirms that the product characteristics, price, payment method and delivery information have been reviewed and electronically acknowledged before ordering. Each product is delivered to the buyer or designated recipient within the disclosed delivery period, which must not exceed the statutory maximum of 30 days. The buyer may terminate the agreement if delivery is not made within that period.

The seller undertakes to deliver the goods completely, with the ordered characteristics and required documents, using appropriate care and good faith. Before its performance period expires, the seller may supply an equivalent product only after informing the buyer and obtaining express approval.

The buyer acknowledges the provisions concerning discrepancies in bank/payment-institution transaction results. Delivery is conditional on payment; if the payment is not made or is cancelled in the bank’s records, the seller’s corresponding delivery obligation ends. If goods have already been supplied but the bank does not pay the seller because the buyer’s card was used without authority, this agreement requires payment of the goods’ price within three days, subject to applicable mandatory law.

If force majeure prevents timely delivery, the seller informs the buyer. The buyer may request cancellation, an equivalent replacement where available, or an agreed postponement. Refunds and bank processing follow the applicable agreement and mandatory time limits.

If the buyer is not the cardholder, or a card-security issue is identified before delivery, the seller may request information establishing the cardholder’s identity and authority. The order may be held while the information is supplied; this agreement allows cancellation if the request is not met within 24 hours. No such documents are uploaded through this checkout.

Links to third-party websites are provided for convenience and do not constitute endorsement or a guarantee of those sites. The seller’s source terms address presentation and pricing errors arising from interference with the website, subject to applicable mandatory consumer rights.

10. Special conditions

No promotion or instalment arrangement applies unless separately advertised. Additional services offered by the buyer’s bank are between the buyer and the bank. Advertised special conditions cannot limit mandatory consumer rights.

11. End-user undertaking

Before payment, the buyer states the products’ intended use and separately accepts the End-user Undertaking. The declaration is recorded with the buyer and product information.

The buyer undertakes to complete the declaration truthfully, not to sell the goods to prohibited third parties or countries, and to use the goods only for the purpose stated in the declaration.

The buyer undertakes to compensate the seller, on its first written request, for direct or indirect losses arising from a breach of that undertaking, including third-party compensation claims and judicial or administrative sanctions.

12. Personal data and intellectual property

Names, email addresses, telephone numbers, delivery and billing information are processed to receive orders, verify payment, deliver goods, issue invoices, provide support and meet legal obligations. Necessary order processing is not conditional on marketing permission. Identity information requested for payment is sent to iyzico; the identity number is not stored in the shop’s order record. Card details are entered on iyzico’s payment page and are neither collected nor stored by our shop.

Making a purchase, acknowledging the cookie notice or accepting an agreement does not grant advertising or marketing permission. Shopping does not require an account. We do not offer marketing subscriptions or use advertising cookies or analytics trackers. If an optional processing activity is introduced, its purpose will be explained and a separate, freely given choice offered.

Reasonable security measures are taken on the seller’s systems according to the nature of the information and current technical possibilities. The buyer remains responsible for protecting their own device and preventing unauthorised access.

The buyer may contact the seller about processing, recipients, corrections, deletion, anonymisation, objections to solely automated decisions or compensation for unlawful processing. Requests are assessed within the statutory period; legally required retention continues where applicable. Intellectual-property rights in the website’s information and arrangement belong to the seller or the respective third-party rights holders.

13. Withdrawal and refunds

Subject to statutory exceptions, a consumer may withdraw without giving a reason or paying a penalty within 14 days after receiving the goods, or after a designated third party receives them. Notice may be sent to info@owegroup.co or the company’s postal address within that period. Telephone assistance does not remove the right to give written notice. Statutory consumer withdrawal applies to purchases made as a consumer; commercial or professional purchases are governed by the applicable commercial and obligations law.

Return the goods securely packaged, with the invoice and any standard accessories. A company-issued invoice may require the buyer’s corresponding return invoice. Mandatory consumer and defective-goods rights remain unaffected.

Refunds follow the conditions and deadlines prescribed by applicable law, use the original payment method and impose no additional charge on the consumer. Collected payments, including any original delivery charge, are refunded within 14 days after the goods are handed to the specified return carrier; for withdrawal before delivery, the 14-day period starts on receipt of the notice. The bank determines when a refund is reflected in the account.

The designated return carrier is DHL Kargo. Consumer returns using that carrier are free of return shipping charges. Where the designated carrier has no branch at the consumer’s location, or no carrier was identified in the pre-contract information, the return is organised without an additional cost to the consumer as required by law. Contact support before choosing another carrier. Statutory rights concerning defective goods remain unaffected.

The consumer must return the goods within 14 days after the withdrawal notice. If a different return carrier is used, the refund period starts when the seller receives the goods. Statutory remedies for defective goods remain unaffected.

14. Exceptions to withdrawal

The exceptions in Article 15 of the Distance Contracts Regulation apply. Opening packaging or examining a product does not by itself create a universal exclusion from the right of withdrawal. Statutory remedies for defective goods remain unaffected.

Statutory exceptions include: goods or services whose price depends on financial-market fluctuations outside the seller’s control; goods made to the consumer’s specifications or personal needs; perishable goods or goods liable to expire; sealed goods unsuitable for return for health or hygiene reasons once unsealed; goods inseparably mixed with other goods after delivery; sealed books, digital content or computer consumables once opened; immediately performed electronic services or immediately supplied intangible goods; and services begun with the consumer’s approval before the withdrawal period ends, where the statutory conditions are met.

15. Suspension

This agreement addresses suspension during cyberattacks, infrastructure, communication or power failures, maintenance and similar interruptions. It also addresses continuing the business through a changed domain and cessation of the website. A technical interruption or closure does not extinguish statutory rights or obligations relating to orders already concluded.

16. Disputes

This agreement treats the seller’s official and electronic records as evidence, subject to applicable procedural law. Consumer disputes may be submitted to the consumer arbitration committee within the statutory monetary limits, or otherwise to the competent consumer courts at the buyer’s or seller’s place of residence. For a non-consumer buyer, this agreement identifies İstanbul Anadolu Courts and Enforcement Offices.

17. Acceptance and records

Before placing an order that creates an obligation to pay, the buyer reviews and electronically accepts the pre-contract information and this agreement. The accepted document version, time, intended-use declaration and order information are retained together. The documents are available through the secure order page and attached to the order confirmation email.