Cancellation, Returns & Delivery

Cancellation, Returns & Delivery

1. Delivery

Purchases are subject to Consumer Protection Law No. 6502 and the Distance Contracts Regulation. Products are delivered to the stated address within the disclosed delivery period and no later than the statutory maximum of 30 days. They are supplied completely and with the ordered characteristics and required documents.

Unless stated otherwise, shipping charges are payable by the buyer and disclosed in the order summary. Our support team handles shipment and tracking. Any tracking number is shown on the order page and in the shipping email. The invoice is delivered within 3 days.

2. Withdrawal and cancellation

Subject to statutory exceptions, a consumer may withdraw without giving a reason or paying a penalty within 14 days after receiving the goods, or after a designated third party receives them. Notice may be sent to info@owegroup.co or the company’s postal address within that period. Telephone assistance does not remove the right to give written notice. Statutory consumer withdrawal applies to purchases made as a consumer; commercial or professional purchases are governed by the applicable commercial and obligations law.

For an order that has not been dispatched, contact support with the order number to request cancellation. Our team handles the process according to its order and payment status.

The consumer must return the goods within 14 days after the withdrawal notice. If a different return carrier is used, the refund period starts when the seller receives the goods. Statutory remedies for defective goods remain unaffected.

3. Making a return

Contact +90 533 400 56 11 or info@owegroup.co for instructions appropriate to the order and product. Pack the goods securely, retaining protective packaging where possible, and include standard accessories and the invoice. For a company invoice, provide the corresponding return invoice where required.

The designated return carrier is DHL Kargo. Consumer returns using that carrier are free of return shipping charges. Where the designated carrier has no branch at the consumer’s location, or no carrier was identified in the pre-contract information, the return is organised without an additional cost to the consumer as required by law. Contact support before choosing another carrier. Statutory rights concerning defective goods remain unaffected.

4. Return conditions

The exceptions in Article 15 of the Distance Contracts Regulation apply. Opening packaging or examining a product does not by itself create a universal exclusion from the right of withdrawal. Statutory remedies for defective goods remain unaffected.

Statutory exceptions include: goods or services whose price depends on financial-market fluctuations outside the seller’s control; goods made to the consumer’s specifications or personal needs; perishable goods or goods liable to expire; sealed goods unsuitable for return for health or hygiene reasons once unsealed; goods inseparably mixed with other goods after delivery; sealed books, digital content or computer consumables once opened; immediately performed electronic services or immediately supplied intangible goods; and services begun with the consumer’s approval before the withdrawal period ends, where the statutory conditions are met.

Inspect the package on delivery and report visible transport damage to the carrier where possible. Failing to perform this check does not by itself remove statutory remedies for defective goods.

5. Refunds

Refunds follow the conditions and deadlines prescribed by applicable law, use the original payment method and impose no additional charge on the consumer. Collected payments, including any original delivery charge, are refunded within 14 days after the goods are handed to the specified return carrier; for withdrawal before delivery, the 14-day period starts on receipt of the notice. The bank determines when a refund is reflected in the account.

The return or refund status is communicated by email. Statutory complaint and dispute rights remain available.

6. Exchanges

Where the goods are not excluded from withdrawal, an exchange may be requested within the applicable withdrawal period and conditions. Contact support to check replacement stock and any price difference. The returned goods must meet the applicable return conditions.

7. Contact

Owe Group Dış Ticaret Sanayi Limited Şirketi Fenerbahçe Mah. İğrip Sok. No:13 Kadıköy/İstanbul, Türkiye MERSİS: 0648179609900001 Telephone: +90 533 400 56 11 Email: info@owegroup.co