Pre-contract Information

Pre-contract Information

1. Parties and subject

This form provides information to the buyer about the distance contract with Owe Group Dış Ticaret Sanayi Limited Şirketi under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

2. Seller information

Owe Group Dış Ticaret Sanayi Limited Şirketi Fenerbahçe Mah. İğrip Sok. No:13 Kadıköy/İstanbul, Türkiye MERSİS: 0648179609900001 Telephone: +90 533 400 56 11 Email: info@owegroup.co

3. Products, prices and delivery

Product descriptions, packaging quantities and displayed prices are available on the website. Prices apply until updated; expressly time-limited offers apply for their stated duration.

The buyer’s name or business name, contact details, delivery and billing addresses, selected products, quantities, tax-inclusive prices, shipping fee and total are shown at checkout. The order-specific agreement record incorporates those details.

Delivery is by carrier to the Turkish delivery address and must not exceed the statutory maximum of 30 days. Product prices including tax, shipping and the total are shown before payment approval. The invoice is delivered within 3 days.

4. Withdrawal and returns

Subject to statutory exceptions, a consumer may withdraw without giving a reason or paying a penalty within 14 days after receiving the goods, or after a designated third party receives them. Notice may be sent to info@owegroup.co or the company’s postal address within that period. Telephone assistance does not remove the right to give written notice. Statutory consumer withdrawal applies to purchases made as a consumer; commercial or professional purchases are governed by the applicable commercial and obligations law.

Refunds follow the conditions and deadlines prescribed by applicable law, use the original payment method and impose no additional charge on the consumer. Collected payments, including any original delivery charge, are refunded within 14 days after the goods are handed to the specified return carrier; for withdrawal before delivery, the 14-day period starts on receipt of the notice. The bank determines when a refund is reflected in the account.

The designated return carrier is DHL Kargo. Consumer returns using that carrier are free of return shipping charges. Where the designated carrier has no branch at the consumer’s location, or no carrier was identified in the pre-contract information, the return is organised without an additional cost to the consumer as required by law. Contact support before choosing another carrier. Statutory rights concerning defective goods remain unaffected.

The exceptions in Article 15 of the Distance Contracts Regulation apply. Opening packaging or examining a product does not by itself create a universal exclusion from the right of withdrawal. Statutory remedies for defective goods remain unaffected.

Statutory exceptions include: goods or services whose price depends on financial-market fluctuations outside the seller’s control; goods made to the consumer’s specifications or personal needs; perishable goods or goods liable to expire; sealed goods unsuitable for return for health or hygiene reasons once unsealed; goods inseparably mixed with other goods after delivery; sealed books, digital content or computer consumables once opened; immediately performed electronic services or immediately supplied intangible goods; and services begun with the consumer’s approval before the withdrawal period ends, where the statutory conditions are met.

The consumer must return the goods within 14 days after the withdrawal notice. If a different return carrier is used, the refund period starts when the seller receives the goods. Statutory remedies for defective goods remain unaffected.

5. General provisions

Before ordering, the buyer reviews product characteristics, the tax-inclusive price, payment method and delivery information. The seller undertakes to supply the ordered goods completely and with due care. An equivalent replacement requires the buyer’s express approval.

Delivery is conditional on confirmed payment. If force majeure prevents delivery, the seller informs the buyer, who may request cancellation, an equivalent replacement where available, or an agreed postponement. Any refund is subject to applicable mandatory deadlines. Third-party website links are for convenience and are not endorsements.

6. Special conditions

Shopping is available without membership. Unless separately advertised, no promotion or discount applies. Payment is made through iyzico in Turkish lira as a single payment.

7. End-user undertaking

The buyer undertakes to state the intended use truthfully, not to sell to prohibited third parties or countries and to use the goods only for the declared purpose. The buyer accepts responsibility for the seller’s losses arising from a breach, as described in the End-user Undertaking. The intended use and separate acceptance are collected before payment.

8. Personal data and intellectual property

Names, email addresses, telephone numbers, delivery and billing information are processed to receive orders, verify payment, deliver goods, issue invoices, provide support and meet legal obligations. Necessary order processing is not conditional on marketing permission. Identity information requested for payment is sent to iyzico; the identity number is not stored in the shop’s order record. Card details are entered on iyzico’s payment page and are neither collected nor stored by our shop.

Making a purchase, acknowledging the cookie notice or accepting an agreement does not grant advertising or marketing permission. Shopping does not require an account. We do not offer marketing subscriptions or use advertising cookies or analytics trackers. If an optional processing activity is introduced, its purpose will be explained and a separate, freely given choice offered.

The buyer may contact the seller to exercise personal-data rights, subject to statutory retention obligations. The website’s intellectual-property rights belong to the seller or the relevant third-party rights holders.

9. Disputes

Consumer disputes may be submitted to the competent consumer arbitration committees within statutory monetary limits, or to the relevant consumer courts. For non-consumer buyers, this agreement identifies İstanbul Anadolu Courts and Enforcement Offices.